Know your rights

Know your rights

Know your rights in a changing energy market Getting advice It’s easy to get free, independent advice about your energy supply. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your...

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Energy Debt Management

Energy Debt Management

Energy Debt Management Are you struggling to manage your electricity bills? If yes, then talk to us @ 0800 206 2330. You could also email us @ customerservices@symbioenergy.co.uk and we will have our customer service representative contact you...

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Priority Service Register

Priority Service Register

Symbio Energy’s Priority Service Guide. What is priority service? Symbio Energy is committed to providing you the best customer service possible. We understand that some of our customers have special needs. Priority services is our way of showing...

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Our Fuel Mix

Our Fuel Mix

What does “fuel mix” mean? A supplier’s fuel mix shows the sources of the electricity that it supplies to its customers e.g. coal, gas, nuclear and renewables. Over the course of a year, energy suppliers must purchase sufficient electricity to...

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Arrangements for Site Access

Arrangements for Site Access

Sometimes, Symbio Energy might need to send an engineer to visit your home. It could be to read your electricity meter or maybe to repair the fault you reported. Whenever this happens, Symbio Energy will ensure that the engineer scheduled to...

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Most efficient lighting

Most efficient lighting

Most efficient lighting –A comparison between CFL, Incandescent, and LED The lighting in our homes and offices is not something we ever think about, but depending on the lighting solutions we use, it can be a significant chunk of our energy...

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