Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor’s emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.

Electrical-Emergencies-Symbio

Alternatively, you can call Symbio Energy 0800 206 2330 to find out who your electricity provider is.

If it’s not an emergency and you just have a question, please use the general enquiry number.

To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.

electricity-supply-number-symbio

Electricity supply number Distributor General enquiries
10 UK Power Networks 0845 601 4516
11 Western Power Distribution 0845 724 0240
12 UK Power Networks 0845 601 4516
13 SP Energy Networks 0330 101 0444
14 Western Power Distribution 0845 724 0240
15 Northern Powergrid 0845 070 7172
16 Electricity North West 0800 048 1820
17 Scottish Hydro Electric Power Distribution 0800 048 3515
18 SP Energy Networks 0330 101 0444
19 UK Power Networks 0845 601 4516

Electricity supply number Distributor General enquiries
20 Southern Electric Power Distribution 0800 048 3516
21 Western Power Distribution 0845 601 3341
22 Western Power Distribution 0845 601 3341
23 Northern Powergrid 0845 602 4454
24 Independent Power Networks Ltd. 0845 055 6199
25 ESP Electricity Limited 01372 227560
26 Energetics Electricity Ltd. 01698 404640
27 The Electricity Network Company Ltd. 01359 243292
28 UK Power Networks (IDNO) 0845 601 4516