Energy Debt Management

Are you struggling to manage your electricity bills?

If yes, then talk to us @ 0800 206 2330. You could also email us @ customerservices@symbioenergy.co.uk and we will have our customer service representative contact you.

We will ask you a few questions to assess your situation and accordingly try to work out a solution to manage your Symbio Energy electricity bills in the most affordable way.

The solutions that we could offer you could include:

  • Help you plan to repay your debts in instalments
  • Agree to take payments from your social benefits. Click here for more details
  • Help set up a prepayment meter, to help pay off your arrears
  • Discuss with you ways in which you could reduce your energy consumption and help you stay on top of your bills.

Disconnection is rare but it can happen. However, we will try our very best to make sure we have exhausted all available options.

But please do know that we will never knowingly disconnect electricity supply to any domestic premises, in winter, if the occupant of the premises is of Pensionable Age and lives alone or lives only with persons who are of Pensionable Age or under the age of 18.

And if the occupant is disabled or chronically ill, the age does not matter. We will do all to avoid disconnecting them during the winter.

If you do need independent advice on managing your debt, you could also contact:

Citizens Advice Bureau

National Debtline

And if you need additional advice on managing your energy usage, visit the Energy Saving Trust website.