Frequently asked questions

1I WANT TO SWITCH TO SYMBIO ENERGY, HOW DO I DO IT?

Once you have decided to switch to Symbio Energy, give us a call on 0800 206 23330 or email us at customerservices@symbioenergy.co.uk  and we will walk you through the process.

2HOW LONG DOES THE SWITCHING PROCESS TAKE?

It takes up-to 21 business days to switch your account from your existing supplier to Symbio Energy.

3WILL I LOSE ELECTRICITY SUPPLY WHEN I SWITCH?

No. It will be a smooth transition. There will be no disruption to your existing supply.

4DO I NEED TO CONTACT MY CURRENT SUPPLIER ABOUT SWITCHING?

No. You wouldn’t need to. Symbio Energy will take care of it for you. However, you may have to call your current supplier for your final electricity bill.

5HOW CAN I PAY SYMBIO ENERGY FOR MY ELECTRICITY BILL?

The recommended and hassle free option is to sign up for Direct Debit. You could also pay by cheque or Bank Transfer. Our account details are mentioned on the bill.

6WHAT IS A 'DUMB' METER?

‘Dumb’ meters are traditional Gas and Electricity meters found in many homes, across the UK. These meters need to be manually read and the details passed to your energy supplier on a monthly basis. This is to ensure that the amount of energy you are using, is accurately represented on your bill.

7WHAT IS A 'SMART' METER?

‘Smart’ meters are the new current generation of metering which the UK government hopes to have in every household by 2020. The benefits of smart meters include giving the supplier a live real-time view of your usage and energy activity. This would bring an end to estimated billing across the industry — helping customers to save money.

8WHEN DO I NEED TO SUBMIT A METER READING?

Symbio Energy would send you a reminder email, at the end of every month, requesting your meter reads. You could either call us on 0800 206 2330 or email us at customerservices@symbioenergy.co.uk  to provide the reads. You could also send us a photograph of the meter  display if you are having difficulties in reading your meter.

9HOW DO I GET A SMART METER?

Don’t worry. We would be providing everyone with a smart meter. Symbio Energy is working towards ensuring that all its customers would have a smart meter installed at their premises, by 2020.

10COULD A SMART METER HELP ME SAVE ENERGY?

The answer would be a definite yes. A smart meter provides real time data of your energy consumption. This would help you in better controlling of your energy usage, resulting in savings on your energy bills.

11I’VE BEEN OFFERED A BETTER DEAL. CAN SYMBIO ENERGY PRICE MATCH IT?

Absolutely! Not only shall we match it, we will beat it! We promise to beat the tariff offered by any other supplier, by at least 5%.

12DO YOU CHARGE EXIT FEES?

No. We do not. Our belief is that our customers would stay with us, by choice and not because they have to.

13WHY ARE YOU SENDING ME METER READING REMINDERS?

We want to make sure we bill you as accurately as possible. Regular meter readings help us do this. Ideally, we’d like a meter reading every month. If you have a smart meter installed, you wouldn’t need to do this as we would receive the reads automatically.