Update to Customers

Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators of Symbio Energy Limited (“the Company”) on 13 October 2021. Please note the Company’s affairs, business and property are being managed by the Joint Administrators who act as agents of the Company and without personal liability.

The Joint Administrators are now working closely with your new supplier E.On Next to ensure accurate final bills are produced for the Company’s customers.

Here is a link to some frequently asked questions FAQs for Symbio Energy Limited Customers (azets.co.uk) however if you have any queries that are not covered by the FAQ page please use the dedicated email address for the Joint Administrators: [email protected].

When emailing please include your Symbio Energy customer reference number.

Message to All Customers

Symbio Energy is ceasing to trade. Ofgem, the energy regulator, has appointed E.ON Next as the new supplier for its customers.

E.ON Next began supplying energy to all of Symbio Energy’s customers on 3 October 2021.

E.ON Next will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and E.ON Next will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to E.ON Next.

Current and former customers who are in debit to Symbio Energy should wait to hear from E.ON Next or Symbio Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Symbio Energy’s customers is not to switch, but to sit tight and wait until E.ON Next has been in touch. This will help make sure that the process of handing customers over to E.ON Next and honouring any credit balances is as hassle free for customers as possible. 

Symbio Energy customers can access more information at eonnext.com/symbio-energy

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.


Citizens Advice


Advice Direct Scotland


Advice will also be shared on Ofgem’s twitter @ofgem and facebook facebook channels.

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If you are one of our valuable customers trying to reach our customer support today, please be notified that you might experience an audio lag due to ongoing system maintenance. Meanwhile, you can write an email to us at [email protected].

How to read your Electricity Bill.

It is critical that you fully understand the bill you receive from us as it will assist you in understanding the energy for which you are being billed. In order to monitor your electricity usage efficiently you would need to understand your bill first.

If you have overpaid in the past, you can submit the meter reading on the last day of the month and receive a revised invoice based on the provided reading. Based on the market the variable tariffs tend to change, if there has been any changes the system ensures to update your bill to reflect the same.
If you have requested for your tariff to be changed to a different tariff of your choice, the changes will reflect on the bill under the Unit Rate and Standing Charges

Page 1

Estimated Flat 1

a. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.
  3. The correspondence address need not be different if you live at the property where we supply the electricity.

b. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

c. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

d. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

e. Payment Method

  1. This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.
    For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  2. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 2

f. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

g. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

h. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units.

i. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

j. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

k. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 3

Estimated Flat 3

l. Benefits of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

a. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.
  3. The correspondence address need not be different if you live at the property where we supply the electricity.

b. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

c. Cost of Energy in Brief

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

e. Payment Method

  1. This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.
  2. For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  3. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

f. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

g. Meter Read Adjustments

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in the Summary of the bill.

Page 3

Estimated Flat 3

h. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

i. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units

For Example:

  1. The Variance unit is £39.27 after submitting your actual meter reading at the end of December 2020.
  2. Your Estimated Electricity Consumption for January 2021 is £52.46.
  3. Your December 2020 Variance Units adjustments totalling £39.27 will be deducted from your January 2021 Estimated Consumption.
    i.e £52.46 - £39.27 = £13.19
  4. As a result, the customer will be required to pay Symbio Energy £21.60 in January 2021 which includes the standing charge and the VAT amount.
Electricity Charges

J. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

k. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

l. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 4

Estimated Flat 3

m. Benefits of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

a. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.
  3. The correspondence address need not be different if you live at the property where we supply the electricity.

b. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

c. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

d. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

e. Payment Method

  1. This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.
    For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  2. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

f. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

g. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

h. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units

i. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

j. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

k. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 3

Estimated Flat 3

l. Benefits of being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

a. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.
  3. The correspondence address need not be different if you live at the property where we supply the electricity.

b. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

c. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

d. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

e. Payment Method

  1. This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.
    For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  2. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

f. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

g. Meter Read Adjustments

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged for the ‘Day’ in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in the Summary of the bill.

h. Meter Read Adjustments (Night)

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged for the ‘Night’ in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in the Summary of the bill.

Page 3

Estimated Flat 3

l. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

j. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units

For Example:

  1. The Variance unit for Day is £19.48 & £3.97 for the Night after submitting your actual meter reading at the end of March 2021.
  2. Your Estimated Electricity Consumption for April 2021 is £45.07.
  3. Your March 2021 Variance Units adjustments totalling £23.45 will be deducted from your April 2021 Estimated Consumption.
    i.e £45.07 - £23.45 = £21.62
  4. As a result, the customer will be required to pay Symbio Energy £6.37 after adjusting the credit amount on the account of -£21.28 in April 2021.

k. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

l. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

m. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 4

Estimated Flat 3

n. Benefits of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

I. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.

The correspondence address need not be different if you live at the property where we supply the electricity.

II. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

III. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

IV. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

V. Monies on Account

  1. We have added a separate table to the existing estimated bill that displays the Monthly Amount to be paid as well as the Interest earned on the account with the implementation of the New Billing Methodology or "Monies on Account."
  2. The Fixed Amount Due Per Month is the amount of money we are entitled to collect each month. Please note that this figure has nothing to do with the cost of the energy you used.
  3. Any amount taken under Monies on Account will earn a 5% interest from Symbio Energy. For your convenience, the Total Amount Held will be reflected in the balance under Monies on Account.

VI. Payment Method

This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.

  1. For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  2. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

VII. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

VIII. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

IX. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units.

X. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

XI. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

XII. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 3

Estimated Flat 3

XIII. Perks of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

I. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.

The correspondence address need not be different if you live at the property where we supply the electricity.

II. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

III. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

IV. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

V. Monies on Account

  1. We have added a separate table to the existing estimated bill that displays the Monthly Amount to be paid as well as the Interest earned on the account with the implementation of the New Billing Methodology or "Monies on Account."
  2. The Fixed Amount Due Per Month is the amount of money we are entitled to collect each month. Please note that this figure has nothing to do with the cost of the energy you used.
  3. Any amount taken under Monies on Account will earn a 5% interest from Symbio Energy. For your convenience, the Total Amount Held will be reflected in the balance under Monies on Account.

VI. Payment Method

This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.

  1. For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.
  2. You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

VII. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

VIII. Meter Read Adjustments

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in section “N” of the bill.

Page 3

Estimated Flat 3

IX. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

X. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units.

XI. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

XII. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

XIII. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 4

Estimated Flat 3

XIV. Perks of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

I. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.

The correspondence address need not be different if you live at the property where we supply the electricity.

II. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

III. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

IV. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

V. Monies on Account

  1. We have added a separate table to the existing estimated bill that displays the Monthly Amount to be paid as well as the Interest earned on the account with the implementation of the New Billing Methodology or "Monies on Account."
  2. The Fixed Amount Due Per Month is the amount of money we are entitled to collect each month. Please note that this figure has nothing to do with the cost of the energy you used.
  3. Any amount taken under Monies on Account will earn a 5% interest from Symbio Energy. For your convenience, the Total Amount Held will be reflected in the balance under Monies on Account.

VI. Payment Method

This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.

For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.

You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

Page 2

Estimated Flat 3

VII. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

VIII. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

IX. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units.

X. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

XI. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

XII. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

Page 3

Estimated Flat 3

XIII. Perks of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.

Page 1

Estimated Flat 3

I. Address

  1. A Correspondence Address is where we will send any communication regarding your energy account. This also includes a physical copy of your bill, if requested, will be printed and mailed across to you. *T&C APPLY
  2. The Supply Address is the location where we will supply electricity to your property.

The correspondence address need not be different if you live at the property where we supply the electricity.

II. Contact Information

We have listed the different ways you can connect with our team, along with our operating hours. Should you need to access your online account, click on the website link provided on the bill.

III. Cost of Energy in Brief

This section contains information about the billing period and other aspects of the cost of energy consumed.

  1. The monthly charges applicable to pay for the billed duration is shown at the top of the table. It also reflects the date by when the payment needs to be made. The table also indicates the amount paid for the previous billing period and the payment date.
  2. If there are any outstanding payments from the previous billing period, they will be listed under the unpaid balance and added to the current bill.
    Please note that if the unpaid amount is a negative figure, it means your account is in credit.

IV. Account & Invoice Information

In this section, you can check your account's reference number and refer to the invoice number.

V. Monies on Account

  1. We have added a separate table to the existing estimated bill that displays the Monthly Amount to be paid as well as the Interest earned on the account with the implementation of the New Billing Methodology or "Monies on Account."
  2. The Fixed Amount Due Per Month is the amount of money we are entitled to collect each month. Please note that this figure has nothing to do with the cost of the energy you used.
  3. Any amount taken under Monies on Account will earn a 5% interest from Symbio Energy. For your convenience, the Total Amount Held will be reflected in the balance under Monies on Account.

VI. Payment Method

This section mentions the direct debit instruction and provides you with a link to set up the direct debit if you have cancelled your direct debit mandate.

For example, if you want to make a card payment, click the link in the card payment section to complete the payment process.

You can download the Symbio Energy mobile app from the App Store and Google Play Store links provided in the footer of the bill.

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VII. Import Supply Number (MPAN)

The import supply number is a Unique Reference Code that identifies your electricity meter and its profile class.

VIII. Meter Read Adjustments (Day)

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged for the ‘Day’ in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in section “XII” of the bill.

IX. Meter Read Adjustments (Night)

  1. This section will include two calculations based on your estimated meter readings and actual meter readings submitted by you at the end of every month.
  2. It will indicate the estimated units charged for the ‘Night’ in the previous month and the number of days considered in the billing cycle.
  3. The reading type "E" represents the Estimated Meter Reading on the bill, whereas the reading type "C" represents the Meter Reading submitted by the Customer.
  4. The Estimated Units are then subtracted from the Consumed Units and the difference is known as the Variance Units.
  5. The Variance Units are then adjusted in section “XII” of the bill.

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X. Details of Electricity Estimated

This section will show the billing duration estimates along with the meter serial number, and the tariff you are being billed.

XI. Charges in this period

  1. In this section, the Estimated Units will indicate the Estimated Charges, which are calculated based on your Tariff Unit Rate and the Daily Standing Charge.
  2. These charges are calculated based on the type of meter you have installed. For example, if you have a Standard Meter, the applied charges will be calculated in "Flat units", and in Economy 7 Meters the charges applied will be in "Day" and "Night" units.

XII. Summary

In the summary section, the VAT amount is added to the Sub Total, along with the previous unpaid balance (if any).

XIII. About your tariff

  1. This section will contain your tariff details and the Estimated Annual Consumption (EAC) you provided at the time of registration.
  2. If you have an Economy 7 meter, your Estimated Annual Consumption (EAC) will be divided accordingly.

XIV. Other Important information

In this section, you can learn more about the VAT guidelines, what to do if you are moving your premises or how to contact us if you have a complaint.

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XV. Perks of Being with Symbio Energy

This section outlines the perks of being with Symbio Energy and the fundamentals of our process.