Emergency | Energy Helpline | Symbio Energy

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If you are one of our valuable customers trying to reach our customer support today, please be notified that you might experience an audio lag due to ongoing system maintenance. Meanwhile, you can write an email to us at [email protected].


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Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to call your operator.

Call on toll-free number 105 from your Mobile or Landline and the telephone operator will automatically redirect your call to the Network Distributor of your area.

You can also refer to your Electricity bill for your distributor's number or call Symbio Energy on 0333 050 9372 for further assistance. To identify your Electricity Distributor, you will need to provide the two digits placed at the bottom left of the Electricity MPAN number


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