Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, you’ll need to ring your operator. Simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor’s emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.
Alternatively, you can call Symbio Energy 0800 041 8110 to find out who your electricity provider is.
If it’s not an emergency and you just have a question, please use the general enquiry number.
To work out who your electricity distributor is you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. This number is made up of 13 digits. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this.
| Electricity supply number | Distributor | General enquiries |
| 10 | UK Power Networks | 0845 601 4516 |
| 11 | Western Power Distribution | 0845 724 0240 |
| 12 | UK Power Networks | 0845 601 4516 |
| 13 | SP Energy Networks | 0330 101 0444 |
| 14 | Western Power Distribution | 0845 724 0240 |
| 15 | Northern Powergrid | 0845 070 7172 |
| 16 | Electricity North West | 0800 048 1820 |
| 17 | Scottish Hydro Electric Power Distribution | 0800 048 3515 |
| 18 | SP Energy Networks | 0330 101 0444 |
| 19 | UK Power Networks | 0845 601 4516 |
| Electricity supply number | Distributor | General enquiries |
| 20 | Southern Electric Power Distribution | 0800 048 3516 |
| 21 | Western Power Distribution | 0845 601 3341 |
| 22 | Western Power Distribution | 0845 601 3341 |
| 23 | Northern Powergrid | 0845 602 4454 |
| 24 | Independent Power Networks Ltd. | 0845 055 6199 |
| 25 | ESP Electricity Limited | 01372 227560 |
| 26 | Energetics Electricity Ltd. | 01698 404640 |
| 27 | The Electricity Network Company Ltd. | 01359 243292 |
| 28 | UK Power Networks (IDNO) | 0845 601 4516 |
