1. Smart Export Guarantee (SEG) -
Symbio Energy is a Voluntary Participant in the Smart Export Guarantee (SEG Scheme), and we are obliged to offer an export tariff for the Electricity Generated.
The SEG is available for customers with a Microgeneration Certification Scheme (MCS) certified Renewable Energy System under 5MW and this is applicable for customer with a Second-Generation smart meter.
About Our SEG Tariff -
Our SEG tariff is “Symbio Smart Export Variable” we offer a Variable tariff with the current rate of 3.6p/kWh. This price may vary depending on the market conditions and inflation.
To enquire about this tariff, please email us at [email protected] or call us on our customer service helpline 0333 050 9372 we are available from Monday to Friday between 09:00 am to 06:00 pm.
2. Know your rights in a changing energy market
It’s easy to get free, independent advice about your energy supply. You might want to get a better deal, find out how to make a complain, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.
3. Energy Debt Management
Are you struggling to manage your electricity bills?
4. Priority Service Register
Symbio Energy is committed to providing you the best customer service possible. We understand that some of our customers have special needs. Priority services is our way of showing that we are there for these customers and that we care.
5. Our Fuel Mix
What do we mean by Fuel Mix?
6. Arrangements for site Access
Sometimes, Symbio Energy might need to send an engineer to visit your home. It could be to read your electricity meter or maybe to repair the fault you reported.
7. Tariff Info
Bill, What does it all mean ?
8. How to Calculate your Electricity Usage
These factors will help you in calculating your Electricity Usage
9. Reasons for High Energy bills
Understand the reason for your High Electricity Bill
10. How do I find my MPAN number on my Electricity Meter?
A Meter Point Administration Number (MPAN) is a 21-digit number used to identify the consumer's electricity supply points.
11. How to read your Energy Bill?
Understand vital information mentioned on your Electricity Bills.