Operational Hours

Day Time
Monday - Friday 9am to 5pm
Saturday 9am to 3pm
Sunday Office Closed

Update to Customers

Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators of Symbio Energy Limited (“the Company”) on 13 October 2021. Please note the Company’s affairs, business and property are being managed by the Joint Administrators who act as agents of the Company and without personal liability.

The Joint Administrators are now working closely with your new supplier E.On Next to ensure accurate final bills are produced for the Company’s customers.

Here is a link to some frequently asked questions FAQs for Symbio Energy Limited Customers (azets.co.uk) however if you have any queries that are not covered by the FAQ page please use the dedicated email address for the Joint Administrators: [email protected].

When emailing please include your Symbio Energy customer reference number.

Message to All Customers

Symbio Energy is ceasing to trade. Ofgem, the energy regulator, has appointed E.ON Next as the new supplier for its customers.

E.ON Next began supplying energy to all of Symbio Energy’s customers on 3 October 2021.

E.ON Next will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and E.ON Next will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to E.ON Next.

Current and former customers who are in debit to Symbio Energy should wait to hear from E.ON Next or Symbio Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Symbio Energy’s customers is not to switch, but to sit tight and wait until E.ON Next has been in touch. This will help make sure that the process of handing customers over to E.ON Next and honouring any credit balances is as hassle free for customers as possible. 

Symbio Energy customers can access more information at eonnext.com/symbio-energy

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.

Citizens Advice

Advice Direct Scotland

Advice will also be shared on Ofgem’s twitter @ofgem and facebook facebook channels.

This site uses cookies for statistics and site optimization. By continuing to browse the site, you are agreeing to our use of cookies. Privacy Policy

If you are one of our valuable customers trying to reach our customer support today, please be notified that you might experience an audio lag due to ongoing system maintenance. Meanwhile, you can write an email to us at [email protected].

Message to our Customers  

We regret to inform you that Symbio Energy is ceasing trade.  Ofgem, the energy regulator, is appointing a new supplier for customers to be transferred through the SOLR (Supplier of Last Resort) process. This is administered by Ofgem and will happen over the course of the next 4-5 days. 

Important Information:

  1. Electricity Supply – the supply of electricity to your home/premises will not be affected or cut off at any point.
  2. Credit Balances – if you have a credit balance on your account, you do not need to worry as this will be transferred onto your account with the newly appointed supplier through the SOLR process.
  3. Communication – Our phone lines and emails are all still operating during working hours. We will do our best to respond to calls and emails as soon as possible.
  4. We will also keep updating our website with information through the process of SOLR.
  5. We have some more information on our FAQ page which will hopefully answer the questions you might have during this time.

External Information Ofgem & Citizens Advice Bureau (CAB):

Ofgem’s advice is not to switch suppliers, but to wait until they appoint a new supplier for you. This will help ensure that the process of handing customers over to a new supplier, and honouring domestic customers’ credit balances, is hassle-free.

Support and Advice:

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform.  Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

We apologise for the situation and any inconvenience caused. We are grateful for your support, and it has been a pleasure to serve you all.

Kind regards,

Symbio Energy Team 

average electricity usage,average electricity usage uk,electricity usage calculator,electricity usage calculator uk,electricity usage monitor,average electricity usage per month,smart meter not showing electric usage,average electricity usage per day household,average electricity usage per day,average electricity usage per day uk,electricity usage meter, electricity usage monitor uk,average daily electricity usage, average daily electricity usage uk,uk electricity usage,average electricity usage per day uk cost,average household electricity usage,how to reduce electricity usage,1500 watt heater electric usage,average electricity usage for one person,average electricity usage per day ireland,average electricity usage per year,average gas and electric usage,average hourly electricity usage,dishwasher electricity usage,electricity usage by country,electricity usage meter home depot,electricity usage spreadsheet,ensupra electricity usage monitor,geothermal heat pump electricity usage,how can i check my electricity usage,how to check electricity usage,monitor electricity usage online,power usage home electricity monitor,toaster electricity usage,uk electricity usage per year,unusually high electricity usage,average 1 bedroom electricity usage,average electricity usage 3 bed house,average electricity usage for 1 person,average electricity usage per hour,average electricity usage per household australia,average electricity usage per square foot commercial,average flat electricity usage,average gas and electricity usage for 3 bed house,average household electricity usage melbourne,average usage electricity per household,best electricity usage monitor,device to track electricity usage,electric oven kwh usage,electric water heater energy usage,electricity usage rates,laptop electricity usage,measure electricity usage per circuit,monitor your electricity usage,monthly electricity usage calculator,normal electricity usage per day,pedestal fan electricity usage,smart meter electricity usage,average 2 bed flat electricity usage,average 3 bed house electricity usage,average annual electricity usage,average electricity usage 3 bedroom house uk,average electricity usage per household uk,average electricity usage single person,average home electricity usage uk,average monthly electricity usage,calculate usage of electricity,daily electricity usage calculator,dri buddi elite electricity usage,electric fence electricity usage,electric heater watt usage,electricity usage data,electricity usage meter uk,estimate my electricity usage,free electric usage meter,halogen heaters electricity usage,household electricity usage,how do i calculate electricity usage,how do i work out my annual electricity usage,how to calculate electricity usage,how to calculate electricity usage from meter reading,ice machine electrical usage,measure electricity usage at home,peak hours for electricity usage,plug in electricity usage monitor,ps4 electricity usage,smart bulb electricity usage,us electricity usage,ways to reduce electricity usage at home,appliance electricity usage comparison,average electricity usage per month kwh,average gas and electric usage per day,average monthly electricity usage kwh,average monthly electricity usage uk,electric blanket power usage south africa,electricity usage australia,estimate gas and electric usage,gas vs electric oven usage cost,high electricity usage,how to measure electricity usage at home,how to monitor electricity usage,kuman electricity usage monitor,monitor electricity usage per circuit,monitor home electricity usage,my electricity usage has doubled,track electricity usage,what is the average electricity usage per year,appliance electrical usage meter,average daily household electricity usage,average household electricity usage ireland,average household electricity usage kilowatts,average household electricity usage per hour,average usage of gas and electricity,bunn coffee maker electricity usage,calculate electricity usage from meter reading,copper usage in electric cars,dyson heater electricity usage,electric blanket electricity usage,electric car energy usage per mile,electrical energy usage is measured in volt amperes,electricity kwh usage calculator,electricity usage for 2 bedroom apartment,electricity usage kwh,electricity usage suddenly increased,fridge electricity usage,how can i calculate my electricity usage,how to check appliance electric usage,how to check your electricity usage,how to measure electricity usage,how to reduce electricity usage in office,how to save on electricity usage,instant pot electricity usage,lower electricity usage,monitor electricity usage remotely,normal electricity usage,normal electricity usage kwh,normal household electricity usage,oil filled radiator electric usage,peak usage hours of electricity origin,power tools electricity usage,reducing electricity usage in a workplace,television electricity usage,tesla model 3 electricity usage,track your electricity usage,tumble dryer electricity usage,uk average electricity usage,washing machine electricity usage,1 bedroom flat electricity usage,air fryer electricity usage,air source heat pump electricity usage,appliance electricity usage calculator,average daily electricity usage australia,average electricity usage 2 bed flat,average electricity usage 4 bedroom house,average electricity usage for 2 bedroom house,average electricity usage for 3 bed house,average electricity usage for small business australia,average electricity usage uk home,average electricity usage uk per month,average electricity usage uk per year,average house electricity usage australia,average household electricity usage per day uk,average yearly electricity usage,bitcoin electricity usage,cable box electricity usage,calculate your electricity usage,clamp on electric usage meter,computer electricity usage,daily electricity usage,data center electricity usage,dehumidifier electricity usage,disneyland electricity usage,dryer electricity usage,dyson fan heater electricity usage,electric bill usage,electric car energy usage,electric fireplace heater energy usage,electric hot water heater energy usage,electric kettle power usage,electric meter usage calculator,electric oil heater power usage,electric water heater electricity usage,electrical energy usage is measured in,electricity only flat usage,electricity usage charges,electricity usage history,electricity usage monitor south africa,electricity usage per month,electricity usage plug,ender 3 electricity usage,fluorescent light electricity usage,free electricity usage monitor,fridge freezer electricity usage,hotel electricity usage,household electricity usage breakdown,how can i monitor my electricity usage,how to calculate cost of electricity usage,how to calculate my electricity usage,how to estimate electricity usage,how to minimize electricity usage,how to reduce electricity usage at home,how to work out electricity usage,inflatable hot tub electricity usage,light bulb electricity usage,mac mini electricity usage,measure electricity usage,measure electricity usage outlet,national average electricity usage,philips hue electricity usage,plasma tv electricity usage vs lcd,plug in electricity cost and usage calculator,portland general electric my usage,pressure cooker electricity usage,small fan heater electricity usage,storage heater electricity usage,test electricity usage,treadmill electricity usage,typical electricity usage kwh,washer dryer electricity usage,what is average daily electricity usage,when is peak electricity usage,when is peak time for electricity usage,xbox electricity usage,3 phase electricity usage monitor,3d printer electricity usage,4k tv electricity usage,ac electricity usage,air conditioner electricity usage,air conditioner vs fan electricity usage,air fryer electricity usage vs oven,air fryer vs oven electricity usage,air purifier electricity usage,alexa electricity usage,all electric house energy usage,amazon echo electricity usage,app to track electricity usage,appliance electricity usage,appliance electricity usage chart south africa,appliance electricity usage monitor,average 2 bedroom apartment electricity usage,average 3 bedroom electricity usage

Calculate Your Electricity Usage, how to reduce electricity usage, how can i check my electricity usage, how to check electricity usage, how do i work out my annual electricity usage, how to calculate electricity usage from meter reading, how to monitor electricity usage, how to measure electricity usage at home, how to measure electricity usage, what is the average electricity usage per year, how to calculate cost of electricity usage, when is peak electricity usage, how can i track my electricity usage, how to calculate watt hours per day, how to convert watt hours to kilowatt hours, how to convert watts to kilowatt hours, how to calculate kilowatt hours from watts, how do i calculate my electricity usage