COVID-19 has impacted the world harder than ever, both in human and economic terms. It has altered
people's lives in enormous and small ways. Health and existing inequalities have shaped people's
experiences and mindset about the ongoing pandemic. Moreover, the second wave of the Covid 19 virus
hasn't been lenient; many countries worldwide are constantly battling to contain this prevailing
The second wave of COVID-19 in India has put the country in an overwhelming situation. The all-India
surge of the Covid-19 pandemic has been more devastating than the first. The sudden increase in the
cases reported within India has detected new symptoms that terrorise the country and the Government.
The condition of the health care system is declining day by day as the country is witnessing a spike
in COVID-19 cases daily.
As a company, safeguarding the health of our employees and their families is of utmost importance. Due to the lockdown and curfew situations throughout India, the Customer Service Agents have followed all the SOP. The operational timings of our Customer Service department have also been revised as directed by the Indian Government. We are doing our best to maintain a healthy balance between our employees and our customers during these times.
The Covid situation hasn't only hindered our daily activities but has impacted our business drastically. We urge our Symbio Families to bear with us as due to the ongoing pandemic, our phone lines are busier than usual. We are currently working with limited staff, and we will endeavour to resolve all queries promptly.