Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and your choices about how your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where we may request identifiable information.
This privacy notice applies to Symbio Energy Limited, operated by the following data controllers: Symbio Energy Limited with Registration Number No. 07999360.
Our Contact Address is Symbio Energy Ltd, 86 Integer House BRE Innovation Campus, Hertfordshire, WD25 9XX
When we mention “Symbio Energy”, “we”, “us”, or “our”, we are referring to the relevant group company responsible for processing your data. We refer to “Symbio Energy” as “we”, “us”, and “our” throughout the notice below. By “you” or “your”, we mean any individual, sole trader, company and/or partnership that receives services from us, uses our website or otherwise interacts with Symbio Energy Limited.
We collect, use and are responsible for specific personal data about you and those activities are regulated under the General Data Protection Regulation (“GDPR”), which applies across the European Union. We are responsible as the “data controller” of that personal information under GDPR.
Please read this notice carefully as it provides essential information about handling your personal information and the steps you can take to control it.
If you have any questions or concerns, please send us an email at [email protected].
Symbio Energy will never wilfully disclose any personally identifiable information about our online audience to any third party without first receiving the user’s permission. We do not collect personally identifiable information from our visitors other than what is supplied to us voluntarily.
Visitors to the Symbio Energy website may voluntarily supply certain personally identifiable information in connection with the enquiry forms and the services advertised on the website. Our site may contain links to other sites whose information practices may be different from ours. Visitors should consult the other sites’ privacy notices as we have no control over information submitted to or collected by these third parties.
Symbio Energy may use such information only for conducting the activities stated above for internal marketing and promotional purposes.
If the visitor does not want this information collected and used by us for the disclosed internal purposes. In that case, the visitor is given an opportunity to ‘opt-out.’ Our visitors need to recognise that under certain circumstances if they select to ‘opt-out’, they may not be eligible for certain activities for which the personally identifiable information is needed. If the visitors wish to opt-out, please write to us or email us at [email protected].
We, or third parties on our behalf, may collect your personal information when you use our website, communicate with us by phone, letter, email, and social media or in person, receive our products and/or services, or request to join schemes which you are eligible for.
We may collect the following information and we refer to this as “personal information” throughout this notice:
We need this personal information so we can provide services and/or products to you. If you don’t provide us with that personal information, you may not access certain products and/or services.
We, or third parties on our behalf, collect, use and store the personal information collected about you to:
We may contact you in writing, by phone and (where you have consented) via email or SMS with information on products, services and rewards offered by Symbio Energy, identified when we collect your information.
We may use your email address to show you digital advertisements via your social media newsfeed, search engine results pages, or other websites unless you have asked us not to.
We may profile your data to provide you with marketing and offers that are relevant to you. If you opt-out of profiling, we will still run an analysis that includes your data, but any decisions or marketing output that results from that analysis will not be used to market to you.
The generic marketing that we send may not be relevant to you. To opt-out of receiving marketing messages or object to our use of profiling for direct marketing purposes, contact us on 0333 050 9372 or email us at [email protected].
With your consent, we will use the information that we collect about your (or a member of your household’s), requirements for your welfare (e.g., due to age, health, disability or financial circumstances) to:
With your consent, we may also share this information with the following individuals or organisations:
We may use details of any criminal offences you have been accused of, together with information about whether the electricity supply to your property has been tampered with or stolen in the past (or if we suspect that it has), for the following purposes:
Information we receive from third-party sources
We also receive your personal information from the following third-party sources:
Legal Bases for Processing
We’ve assessed that the legal bases for using your personal information as set out in this notice are as follows:
Sharing your personal information
We will share your personal information with the following categories of third parties:
Credit Reference Agencies
Fraud Prevention Agencies
To help us identify fraud and energy theft, we will give your account details to fraud prevention agencies. They will use the information to check the public and other databases they hold and may provide information to help identify fraud and energy theft. They will perform checks regularly whilst you have an account with us.
If we suspect or can confirm theft of energy has occurred, fraud prevention agencies will keep a record, which may include sensitive information about alleged criminal offences. The fraud prevention agencies may provide the information to other energy companies to help identify fraud and detect energy theft but only in limited circumstances where you have accounts with them. Where theft has been identified, your account terms may change, but we will notify you separately if this is the case.
Personal information transferred outside of the EEA
We, or a third party with whom we share personal information, may host, store, and handle that information outside of the European Economic Area (EEA). We will only permit this to happen if adequate safeguards have been put in place to protect your personal information.
This means that we will: