Reasons for receiving High Electricity bills|Symbio Energy

Update to Customers

Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators of Symbio Energy Limited (“the Company”) on 13 October 2021. Please note the Company’s affairs, business and property are being managed by the Joint Administrators who act as agents of the Company and without personal liability.

The Joint Administrators are now working closely with your new supplier E.On Next to ensure accurate final bills are produced for the Company’s customers.

Here is a link to some frequently asked questions FAQs for Symbio Energy Limited Customers (azets.co.uk) however if you have any queries that are not covered by the FAQ page please use the dedicated email address for the Joint Administrators: [email protected].

When emailing please include your Symbio Energy customer reference number.

Message to All Customers

Symbio Energy is ceasing to trade. Ofgem, the energy regulator, has appointed E.ON Next as the new supplier for its customers.

E.ON Next began supplying energy to all of Symbio Energy’s customers on 3 October 2021.

E.ON Next will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and E.ON Next will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to E.ON Next.

Current and former customers who are in debit to Symbio Energy should wait to hear from E.ON Next or Symbio Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Symbio Energy’s customers is not to switch, but to sit tight and wait until E.ON Next has been in touch. This will help make sure that the process of handing customers over to E.ON Next and honouring any credit balances is as hassle free for customers as possible. 

Symbio Energy customers can access more information at eonnext.com/symbio-energy

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.


Citizens Advice


Advice Direct Scotland


Advice will also be shared on Ofgem’s twitter @ofgem and facebook facebook channels.

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If you are one of our valuable customers trying to reach our customer support today, please be notified that you might experience an audio lag due to ongoing system maintenance. Meanwhile, you can write an email to us at [email protected].

Reasons for High Energy bills 

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The energy bills you get could be a surprise to you if it was more than your expectation. Firstly, you need to understand the electricity usage as per the time of the year. It is likely that you will use more electricity in winters than in summers, since a lot of it is used to heat the house. To add to it, we have appliances which uses more electricity as well.  

Let us understand the reason for high energy bills:  

Meter read 

Primarily you need to check if you are reading your meter correctly or not, and if you have missed out on any digit in the meter read which caused the inflation in the bills. To know more on how to read a meter, please check our guide on how to read a meter read.  

Estimation  

The monthly electric estimates are done as per the seasons, and this could be the reason you have received a high energy bill. Also, if you have not been submitting meter read from a while, your monthly estimates could differ a lot than your actual consumption.  

Change in tariff

If you have been signed up for a variable tariff, you may than experience a price change in your bill often. The unit rate and the standing charge on your tariff can change as per the market fluctuations.  

However, we ensure that you are updated about the tariff changes 30 days prior.  

Defective meter

There may be no fault in the meter read, estimates or the tariff, but it could be the meter itself, which shows up incorrect readings on the display. You may find the meter physically perfect, however you will not be aware of the software malfunction. If you suspect such an issue than you can request us to get the meter checked, however this will incur charges, so we would request you to ensure that you have investigated the issue until you want a technician to see the meter.