Symbio Energy has had the lowest electricity prices in the UK for the last two months. We may have been beaten a few times but we have adjusted our prices where we have not been the cheapest.
The immediate question is how are we able to be cheaper. In summary, whilst we are a new entrant, we have spent heavily on IT systems and continue to do so. This reduces our operating cost base and we can pass these savings onto you the customer. We also do not have to pay lots of shareholders or expensive large management structures.
We would like to apologise to and thank customers in equal measure. We apologise if we are not as good as we would like to be at present but we are improving every day. We would like to thank you for supporting us as we seek to provide real competition and lower prices to the UK. We are and will always try to be better and improve. Thank you for your support.