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Update to Customers

Jonathan Mark Amor and Nicola Kate Clark were appointed Joint Administrators of Symbio Energy Limited (“the Company”) on 13 October 2021. Please note the Company’s affairs, business and property are being managed by the Joint Administrators who act as agents of the Company and without personal liability.

The Joint Administrators are now working closely with your new supplier E.On Next to ensure accurate final bills are produced for the Company’s customers.

Here is a link to some frequently asked questions FAQs for Symbio Energy Limited Customers (azets.co.uk) however if you have any queries that are not covered by the FAQ page please use the dedicated email address for the Joint Administrators: [email protected].

When emailing please include your Symbio Energy customer reference number.

Message to All Customers

Symbio Energy is ceasing to trade. Ofgem, the energy regulator, has appointed E.ON Next as the new supplier for its customers.

E.ON Next began supplying energy to all of Symbio Energy’s customers on 3 October 2021.

E.ON Next will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and E.ON Next will contact customers if they need to determine the amount of any outstanding balance. Domestic customers will also be protected by the energy price cap when being switched to E.ON Next.

Current and former customers who are in debit to Symbio Energy should wait to hear from E.ON Next or Symbio Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Symbio Energy’s customers is not to switch, but to sit tight and wait until E.ON Next has been in touch. This will help make sure that the process of handing customers over to E.ON Next and honouring any credit balances is as hassle free for customers as possible. 

Symbio Energy customers can access more information at eonnext.com/symbio-energy

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.


Citizens Advice


Advice Direct Scotland


Advice will also be shared on Ofgem’s twitter @ofgem and facebook facebook channels.

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If you are one of our valuable customers trying to reach our customer support today, please be notified that you might experience an audio lag due to ongoing system maintenance. Meanwhile, you can write an email to us at [email protected].

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Things to keep in mind when you read your bill.

All customers receive their monthly bills digitally via email.

If you prefer to receive a physical copy of your bill, Symbio Energy will charge you an additional fee. When you read your monthly bills, you will notice that they contain terms that you may or may not be aware of. Symbio energy has listed a few terminologies on all of our bills to help you understand your bill without any confusion.

  1. Value Added Tax (VAT) - The UK Government levies Value Added Tax (VAT) on the purchase of goods. The VAT percentage is calculated following HMRC guidelines.
  2. The Climate Change Levy (CCL) – The CCL is a tax levied in the UK on energy delivered to non-domestic users. It aims to provide an incentive to improve energy efficiency and reduce carbon emissions. In 2015, the government announced that the CCL tax would be applied to electricity generated from renewable resources.
  3. Exported Units (in kWh) – Electricity generated that is not consumed by the customer and is returned to the grid. The consumption for the installation of solar panels is deducted from the generated units.